ISO/IEC 20000

Who is it for?

This standard is addressed to all those companies in which the IT department provides IT services to the internal structure itself or to external companies.

Large, medium, and small companies rely on effective IT Service Management, since it should always be profitable, reliable, and efficient regardless of the activity carried out.

Benefits

• It allows greater control to external service providers.
• It helps detect critical points and weaknesses on the system, in the same way as strengths.
• It reduces the costs derived from audits to suppliers.
• It is an opportunity to improve the efficiency, reliability, and consistency of IT services that have an impact on costs and service.
• It allows adapting IT services to the particular needs of each business or company.
• It generates added value by improving the external image of the company, obtaining an advantage over the competition.